Frequently Asked Questions
Everything you need to know about shopping with Omni Philippines
What payment methods do you accept?
We accept major credit cards, debit cards, GCash, Maya, and Cash on Delivery (COD) for selected areas within the Philippines.
How long does shipping take?
For Metro Manila orders, delivery typically takes 2-4 business days. For provincial areas, please allow 5-10 business days depending on your location.
Are your electrical products certified for safety?
Yes, all Omni products undergo rigorous testing and are compliant with the Bureau of Philippine Standards (BPS) and carry the PS or ICC quality marks.
What is your return and exchange policy?
Items can be returned or exchanged within 7 days of receipt if they are found to have manufacturing defects. The item must be in its original packaging and include all accessories.
Do you offer bulk discounts for commercial projects?
Yes, we offer special pricing for bulk orders and corporate projects. Please contact our sales team through the 'Contact Us' page for a formal quotation.
How can I track my order?
Once your order has been dispatched, you will receive an email and SMS notification containing a tracking number and a link to our courier's tracking portal.